Refund policy

Last updated: August 21, 2026

Select Gift Boxes is operated by Select Gift Boxes Inc, a U.S. company. Orders are fulfilled from our China facility. This policy explains eligibility, authorization, return costs, and refund timing. Please contact support@selectgiftboxes.com before returning any item. Returns sent without written authorization may be refused.

Ready-Stock Returns

You may request a return of an eligible ready-stock item that has not been logo printed or otherwise personalized within 14 calendar days after delivery. The item must be unused, unassembled, undamaged, and returned with its original packaging, components, and proof of purchase.

Sale items, clearance items, and samples are final sale unless they arrive damaged, defective, or incorrect.

Logo-Printed Ready-Stock Orders

Logo-printed ready-stock boxes begin as in-stock products, but applying an approved logo makes the finished order personalized. These orders are final sale and are not eligible for return because of a preference change, ordering mistake, or another non-quality reason.

If a logo-printed order arrives damaged, defective, incorrectly printed, or materially different from the approved proof, it remains eligible for review under Damaged, Defective, or Incorrect Items below.

Fully Custom and Made-to-Order Products

Fully custom and made-to-order products are not eligible for return when there is no quality issue. This includes products made to approved artwork, color, size, material, insert, finish, structure, or another customer specification, as well as custom samples and bulk production orders.

Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery. Report a damaged, defective, incorrect, or materially nonconforming item within 7 calendar days after delivery by emailing support@selectgiftboxes.com. Include your order number, clear photos or video of the issue, the outer packaging, and the shipping label. Keep the item and packaging until we provide instructions.

After reviewing the evidence, we may offer an appropriate replacement, remake, full refund, or partial refund. The remedy will reflect the verified issue, the affected quantity, and whether a repair or replacement is reasonably available.

Return Authorization and Address

Written return authorization is required before shipment. Unless your authorization states otherwise, approved returns are routed to our China return facility:

Select Gift Boxes
Authorized Return Facility
3rd Floor, Wangfu Hongmu
Xishan Village, Huashui Town
Dongyang, Zhejiang 322100
China

Do not send a return until we confirm the recipient details, carrier instructions, and any customs documentation.

Return Shipping and Original Shipping Charges

For a confirmed quality issue, damaged item, or seller error, Select Gift Boxes pays the approved return shipping cost. For an approved non-quality ready-stock return, the customer is responsible for tracked return shipping, export or import charges, and safe delivery to the authorized return address.

Original outbound shipping charges are nonrefundable unless the return results from our confirmed error, a defective item, or an incorrect item.

Refunds

We will inspect an authorized return after it arrives. If approved, we will issue the refund to the original payment method within 7 business days after inspection. Your bank or card issuer may need additional time to post the credit.

We may reduce or decline a refund if an item is returned used, assembled, damaged after delivery, incomplete, or outside the approved return conditions, except where applicable law requires otherwise.

Changes and Cancellations

A ready-stock order may be changed or canceled before it is dispatched. After dispatch, the eligible return rules above apply.

A custom order may be changed or canceled before production begins. After production begins, the order is generally noncancelable, and costs already incurred for artwork, samples, materials, tooling, or production are nonrefundable. We will explain any committed costs before processing an approved change when practical.

Shipping Delays

If we cannot dispatch an order within the promised processing period, we will provide a revised shipment date and the option to accept the delay or cancel the unshipped order for a prompt refund, as required by applicable law.

Australian Consumer Law

For customers in Australia, nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law. If goods fail a consumer guarantee, the remedies available depend on whether the failure is major or can be remedied. Where the law requires us to bear reasonable return costs for faulty goods, we will do so.

United Kingdom Consumer Rights

For consumers in the United Kingdom, this section applies in addition to the rest of this policy and prevails to the extent of any conflict. If you purchase eligible non-personalized ready-stock goods online, you may notify us that you wish to cancel within 14 calendar days after delivery. After notifying us, you must send the goods back within the following 14 calendar days. Please contact us before shipping so we can confirm the authorized return instructions.

For a valid change-of-mind cancellation, you are responsible for the direct cost of tracked return shipping. We will refund the eligible product price and the cost of our least expensive standard outbound delivery option. Any additional amount paid for an upgraded or expedited delivery service is not refundable. We may withhold the refund until we receive the goods or you provide evidence that you sent them back, whichever occurs first, and we will make the refund within 14 calendar days after that point.

The statutory cancellation right does not apply to goods made to your specifications or clearly personalized, including logo-printed and fully custom packaging. This exclusion does not limit your rights if goods are faulty, not as described, or otherwise fail applicable legal requirements.

Contact

For return, cancellation, or refund assistance, contact support@selectgiftboxes.com.