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Frequently Asked Questions
Browse common questions below. For order support, email support@selectgiftboxes.com and include your order number when available.
Order
What is included with my crystal order?
Each personalized crystal gift includes a personalized 4K Ultra HD 3D inner-engraved crystal, a free matching handmade crystal photo necklace, gift-ready protective packaging, a thank-you card, a crystal cleaning cloth, photo review before production, and tracked air shipping.
How long does delivery take?
After payment, photo review, 3D design, and production of your main crystal and free matching crystal photo necklace usually take 4-6 business days. After your order ships, tracked delivery within the United States and Canada usually takes 3-7 business days. Most U.S. and Canada orders arrive within 7-12 business days after payment. International delivery usually takes 10-15 business days after shipment, depending on destination, customs review, and carrier conditions.
Can I order personalized crystals in bulk?
Yes. For client appreciation, employee gifts, or small business gifting, contact us at support@selectgiftboxes.com with your quantity, timing, and any branding needs. We will review the request and suggest practical options.
What is your return policy?
Because personalized crystal gifts are custom made, they are not eligible for standard returns or exchanges. If your order arrives damaged, defective, incorrect, or has a production issue, contact us within 30 days of delivery with your order number and clear photos. We will review the issue and may offer a replacement, remake, or refund depending on the case.
What payment methods do you accept?
We accept major credit cards and trusted express checkout options shown at checkout, such as Shop Pay, Apple Pay, Google Pay, and PayPal when available.
SHIPPING OPTIONS AT CHECKOUT
Available delivery options and estimated costs are shown at checkout.
ORDER SUPPORT
Need help with your order? Contact us and we’ll review the next step.
PHOTO REVIEW BEFORE PRODUCTION
We review your image before engraving and contact you if a better photo is needed.
SECURE PAYMENTS
Secure checkout with trusted payment options.