Frequently Asked Questions

We accept major credit cards and trusted express checkout options shown at checkout, such as Shop Pay, Apple Pay, Google Pay, and PayPal when available.

Because personalized crystal gifts are custom made, they are not eligible for standard returns or exchanges. If your order arrives damaged, defective, incorrect, or has a production issue, contact us within 30 days of delivery with your order number and clear photos. We will review the issue and may offer a replacement, remake, or refund depending on the case.

Yes. For client appreciation, employee gifts, or small business gifting, contact us at support@selectgiftboxes.com with your quantity, timing, and any branding needs. We will review the request and suggest practical options.

Please upload a clear, well-lit photo where the face, pet, or main subject is easy to see. Avoid blurry, dark, heavily cropped, or very low-resolution images. Final engraving detail depends on the original photo quality and the crystal size you choose.

After you place an order, our team reviews your photo, prepares it for 4K 3D laser engraving, engraves it inside clear optical crystal, inspects the finished piece, and packs it securely for delivery.

Yes. If the product page offers text engraving, you can add a name, date, short message, memorial line, or anniversary phrase before checkout.

Some products may include or offer a wood LED light base as an option. Please check the product page before ordering.

Each main crystal gift includes a personalized 4K Ultra HD 3D inner-engraved crystal, a free matching handmade crystal photo necklace with the same image, gift-ready protective packaging, a thank-you card, a crystal cleaning cloth, photo review before production, and tracked air shipping.

After payment, photo review, 3D design, and production of your main crystal and free matching crystal photo necklace usually take 4-6 business days. After your order ships, tracked delivery within the United States and Canada usually takes 3-7 business days. Most U.S. and Canada orders arrive within 7-12 business days after payment. International delivery usually takes 10-15 business days after shipment, depending on destination, customs review, and carrier conditions.

Yes, we can ship to many international destinations. Customs duties, import taxes, or local fees may apply and are the customer's responsibility.

If we notice a major photo quality issue before production, we may contact you for a better image. To avoid delays, please upload the clearest version you have when placing your order.

Email us at support@selectgiftboxes.com. For order questions, please include your order number so we can help more quickly.