Contact Us

How Can We Help?

Have a question about an order, shipping, photo upload, engraving text, returns, or a business crystal gift request? Contact Select Gift Boxes and our support team will help with clear next steps.

Email Support

Email us at support@selectgiftboxes.com. If your message is about an existing order, please include your order number so we can assist you faster.

WhatsApp Message Support

Message us on WhatsApp: +1 838-878-8288. For the fastest support, please email us or message us on WhatsApp with your order number and photos if your question is about an existing order.

Phone Support

Phone support is available by appointment.

Typical Response Time

We usually reply within 1-2 business days, Monday through Friday, excluding major U.S. holidays.

What We Can Help With

Order status and tracking questions.
Shipping, delivery timing, and carrier updates.
Photo upload, crystal size, engraving text, and LED light base questions.
Returns, exchanges, damaged items, or order concerns.
Business, event, memorial, and client appreciation crystal gift requests.

Send Us a Message

Choose an inquiry type below. Business customers can also share an approximate quantity, preferred delivery date, and organization name.

Need help?

Frequently Asked Questions

Browse common questions below. For order support, email support@selectgiftboxes.com and include your order number when available.

Order

What is included with my crystal order?

Each personalized crystal gift includes a personalized 4K Ultra HD 3D inner-engraved crystal, a free matching handmade crystal photo necklace, gift-ready protective packaging, a thank-you card, a crystal cleaning cloth, photo review before production, and tracked air shipping.

How long does delivery take?

After payment, photo review, 3D design, and production of your main crystal and free matching crystal photo necklace usually take 4-6 business days. After your order ships, tracked delivery within the United States and Canada usually takes 3-7 business days. Most U.S. and Canada orders arrive within 7-12 business days after payment. International delivery usually takes 10-15 business days after shipment, depending on destination, customs review, and carrier conditions.

Can I order personalized crystals in bulk?

Yes. For client appreciation, employee gifts, or small business gifting, contact us at support@selectgiftboxes.com with your quantity, timing, and any branding needs. We will review the request and suggest practical options.

What is your return policy?

Because personalized crystal gifts are custom made, they are not eligible for standard returns or exchanges. If your order arrives damaged, defective, incorrect, or has a production issue, contact us within 30 days of delivery with your order number and clear photos. We will review the issue and may offer a replacement, remake, or refund depending on the case.

What payment methods do you accept?

We accept major credit cards and trusted express checkout options shown at checkout, such as Shop Pay, Apple Pay, Google Pay, and PayPal when available.

SHIPPING OPTIONS AT CHECKOUT

Available delivery options and estimated costs are shown at checkout.

ORDER SUPPORT

Need help with your order? Contact us and we’ll review the next step.

PHOTO REVIEW BEFORE PRODUCTION

We review your image before engraving and contact you if a better photo is needed.

SECURE PAYMENTS

Secure checkout with trusted payment options.