Return & Refund Policy

Last updated: July 2026

At Select Gift Boxes Inc, each personalized crystal gift is custom made for your submitted photo and selected options. Because personalized items cannot be resold, custom crystal products are not eligible for standard returns or exchanges.

30-Day Order Issue Support

If your crystal arrives damaged, defective, incorrect, or has a clear production issue, contact us within 30 days of delivery at support@selectgiftboxes.com with your order number and clear photos of the issue. Because personalized crystal gifts are custom made, we do not accept returns or refunds for buyer's remorse, change of mind, or customer-submitted personalization errors. After review, we may offer a replacement, remake, or refund depending on the issue.

Damaged or defective items

Please inspect your order when it arrives. If the item is damaged, defective, incorrect, or has a clear production issue, contact us as soon as possible with photos so we can review the issue and help make it right.

Personalized item returns

Because each crystal is made with your photo, returned custom items cannot be resold. We do not accept returns or refunds for buyer's remorse, change of mind, incorrect personalization submitted by the customer, photo quality limitations from the image provided by the customer, or cancellation requests after production has started.

Refund process

If a refund is approved after review, it will be processed to your original payment method. Your bank or credit card provider may need additional time to post the refund.

Contact us

For any return, remake, replacement, or refund question, please contact us at support@selectgiftboxes.com.

Select Gift Boxes Inc
selectgiftboxes.com